Product Guarantees
All guarantees are given in good faith. However, if it is deemed after a visit from a company
representative that our product has been misused, tampered or damaged in any way etc, we will
render the guarantee null and void, leaving any remedial work to be carried out at a pre-arranged fee, which shall be payable before any work commences.
All goods remain the property of Conwy Valley Windows & Conservatories Ltd until payment has been received in full and has cleared the banking process.
Any failure of materials due to faulty workmanship under the term of this guarantee will be repaired or replaced at Conwy Valley Windows & Conservatories Ltd sole discretion.
The customer will have the benefit of the manufacturers guarantee in respect of any materials.
Guarantees are non-transferrable.
Adjustments will be undertaken free of charge for a period of 12 months after installation, thereafter by discretion of the company a fixed service charge will be made.
PVC Windows & Doors
Window & Door frames are guaranteed against any failure in joints and distortment in accordance with system supplier’s recommendations for a period of no longer than 10 years from the above commencement date.
Glass sealed units are guaranteed for a period no longer than 5 years after the commencement date above for the failure of hermetical seals (i.e. misting between panes).
Locking mechanisms, hinges and all metallic moving parts are guaranteed for 1 year subject to regular maintenance by customer as per maintenance guides provided. Cosmetic deterioration to handles, letter plates and door handles etc. due to general wear and tear are not covered by this guarantee.
Adjustments to doors and windows resulting from wear and tear are not covered by the guarantee
No guarantee is given as to the elimination of condensation.
Aluminium Windows & doors.
Window & Door frames are guaranteed against any failure in joints and distortment in accordance with system supplier’s recommendations for a period of no longer than 10 years from the above commencement date.
Glass sealed units are guaranteed for a period no longer than 5 years after the commencement date above for the failure of hermetical seals (i.e. misting between panes).
Locking mechanisms, hinges and all metallic moving parts are guaranteed for 1 year subject to regular maintenance by customer as per maintenance guides provided. Cosmetic deterioration to handles, letter plates and door handles etc. due to general wear and tear are not covered by this guarantee.
Adjustments will be undertaken free of charge for a period of 12 months after installation, thereafter by discretion of the company a fixed service charge will be made.
No guarantee is given as to the elimination of condensation.
Timber Windows
Window & Door frames are guaranteed against any failure in joints and distortment in accordance with system supplier’s recommendations for a period of no longer than 5 years from the above commencement date.
Glass sealed units are guaranteed for a period no longer than 5 years after the commencement date above for the failure of hermetical seals (i.e. misting between panes).
Locking mechanisms, hinges and all metallic moving parts are guaranteed for 1 year subject to regular maintenance by customer as per maintenance guides provided. Cosmetic deterioration to handles, letter plates and door handles etc. due to general wear and tear are not covered by this guarantee.
Adjustments to doors and windows resulting from wear and tear are not covered by the guarantee
No guarantee is given as to the elimination of condensation.
Palladio composite doors
Window & Door frames are guaranteed against any failure in joints and distortment in accordance with system supplier’s recommendations for a period of no longer than 10 years from the above commencement date.
Glass sealed units are guaranteed for a period no longer than 5 years after the commencement date above for the failure of hermetical seals (i.e. misting between panes).
Locking mechanisms, hinges and all metallic moving parts are guaranteed for 1 year subject to regular maintenance by customer as per maintenance guides provided. Cosmetic deterioration to handles, letter plates and door handles etc. due to general wear and tear are not covered by this guarantee.
Adjustments to doors and windows resulting from wear and tear are not covered by the guarantee
Palladio Stainless steel door handles are backed with a 5-year surface finish guarantee subject to regular maintenance.
No guarantee is given as to the elimination of condensation.
Safeguard composite doors
Window & Door frames are guaranteed against any failure in joints and distortment in accordance with system supplier’s recommendations for a period of no longer than 10 years from the above commencement date.
Glass sealed units are guaranteed for a period no longer than 5 years after the commencement date above for the failure of hermetical seals (i.e. misting between panes).
Locking mechanisms, hinges and all metallic moving parts are guaranteed for 1 year subject to regular maintenance by customer as per maintenance guides provided. Cosmetic deterioration to handles, letter plates and door handles etc. due to general wear and tear are not covered by this guarantee.
Adjustments to doors and windows resulting from wear and tear are not covered by the guarantee
No guarantee is given as to the elimination of condensation.
Roofline Products
Roofline products including cladding are guaranteed for 10 years against Discolouration, warping and cracking.
We strongly recommend to check & clear box gutter & gutters of any leaves, moss or debris and check that the outlets are clear at least every 6 months.
Please do not install any products in the gutters that may cause obstructions such as “Hedgehog” gutter brush guards. It is vital that the box gutter is free from any obstructions.
The use of “Hedgehog” gutter brush guards on any of our products will render any guarantee null & void.
Glass Conservatory roof
Roof frames are guaranteed against any failure in joints and distortment in accordance with system supplier’s recommendations for a period of no longer than 10 years from the above commencement date.
Glass sealed units are guaranteed for a period no longer than 5 years after the commencement date above for the failure of hermetical seals (i.e. misting between panes).
Roofline products including cladding are guaranteed for 10 years against Discolouration, warping and cracking.
We strongly recommend to check & clear box gutter & gutters of any leaves, moss or debris and check that the outlets are clear at least every 6 months.
Please do not install any products in the gutters that may cause obstructions such as “Hedgehog” gutter brush guards. It is vital that the box gutter is free from any obstructions.
The use of “Hedgehog” gutter brush guards on any of our products will render any guarantee null & void.
Warmer Roof
Warmer Roof system is Guaranteed for 10 years.
Velux & Keylite windows guaranteed for 10 years with the manufacturer
Tapco & Britmet slates guaranteed with manufacturer for 40 Years
Roofline products including cladding are guaranteed for 10 years against Discolouration, warping and cracking.
We strongly recommend to check & clear box gutter & gutters of any leaves, moss or debris and check that the outlets are clear at least every 6 months.
Please do not install any products in the gutters that may cause obstructions such as “Hedgehog” gutter brush guards. It is vital that the box gutter is free from any obstructions.
The use of “Hedgehog” gutter brush guards on any of our products will render any guarantee null & void.
The company does not accept liability for Defects to plaster work and brick work due to settlement or frost damage.
Polycarb Conservatory Roof
Roof frames are guaranteed against any failure in joints and distortment in accordance with system supplier’s recommendations for a period of no longer than 10 years from the above commencement date.
Polycarb sheets are guaranteed for a period no longer than 5 years after the commencement date above).
Roofline products including cladding are guaranteed for 10 years against Discolouration, warping and cracking.
We strongly recommend to check & clear box gutter & gutters of any leaves, moss or debris and check that the outlets are clear at least every 6 months.
Please do not install any products in the gutters that may cause obstructions such as “Hedgehog” gutter brush guards. It is vital that the box gutter is free from any obstructions.
The use of “Hedgehog” gutter brush guards on any of our products will render any guarantee null & void.