Terms and conditions

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Version 1.0 Updated October 2015

1. Interpretation
1.1 The definitions in this clause apply in the terms and conditions set out in this document
Certass: Certass is a certification body for the operation of a Competent Person Scheme under a Department of Communities and Local Government (DCLG) license and a Green Deal Certification Body under licence from the Department for Energy and Climate Change
Door Furniture: handles lock and other fixtures on a door
Goods: all the products (other than door furniture) that we are selling to you as set out in the Agreement which you agree to purchase from us
Installations Services: all installation services as detailed in the Agreement which you agree to purchase from us
Order: your order for the Goods and/or Installation Services as set out in the Agreement
Premises: The Property at which the Goods and Door Furniture are to be installed
Price: is as defined in clause 9.1 of these terms
Terms: the terms and conditions set out in this document and any special or additional terms and conditions agreed in writing by the company and recorded in the Agreement
We, us or our: Conwy Valley Windows whose registered office is 13 Trinity Square Llandudno North Wales LL30 2RB (Company Number 06875386) and trading address is The Roundabout Glan y Mor Road Penrhyn Bay Llandudno Conwy LL30 3NL
Writing or written includes faxes and email

2. Our Contract with you
2.1 These are the terms and conditions on which we supply the Goods and/or Installation Services to you
2.2 Please ensure that you read these Terms carefully, and check all details on the Order are complete and accurate before you sign the Agreement. If you think there is a mistake please contact us to discuss immediately. Any agreed changes to the Agreement will be confirmed in writing by us to avoid any confusion
2.3 Installation Services or Goods which you may feel have been verbally agreed with our sales team are not included unless they are specifically written in the Agreement
2.4 These Terms and Conditions and the Agreement constitute the whole agreement between us
2.5 Any sample, drawings or advertising we issue, and any illustrations contained in catalogues or brochures are produced solely to provide you with an approximate idea of the Goods they describe.
2.6 We may need to make changes of the Goods if required to confirm with any applicable safety or other statutory requirements
2.7 If any of these Terms are inconsistent with any term of the Agreement, the Agreement shall prevail
2.8 The offer is an order by you to enter into a binding contract, which we are free to accept or decline at our absolute discretion
2.9 These Terms shall become binding on you and us when we issue you with written acceptance of an Order at which point a contract shall come into existence between us
2.10 You may at any time before any agreed delivery or installation date amend or cancel an Order by providing us with written notice. If you amend or cancel an Order, your liability to us shall be limited to payment to us of all costs we reasonably incur in fulfilling the Order until we receive your amendment or cancellation, except where the amendment or cancellation results from our failure to comply with these Terms you shall have no liability to us for it.
2.11 We reserve the right to cancel the order for the following reasons:
(a) If upon receipt of the surveyor’s assessment of the job we consider that the installation services will not be able to be achieved
(b) If Goods are out of stock
2.12 We reserve the right to change product specification if product is or becomes out of stock for any reason
v2.13 We reserve the right to amend these terms from time to time and you will be subject to those changes

3. The Goods
3.1 We warrant on delivery the goods shall:
(a) conform in all material respects with their description.
Individual panes of double glazing
the type of individual panes of double glazing and their arrangement shall in the absence of any special arrangements detailed in the contract be determined by the company
Glass used by the company in its double glazing units shall be of the thickness and weight determined by the company’s surveyor in accordance with the normal safe glazing practice
The glass used is of appropriate quality but may have minor imperfections, as the company cannot supply glass to a higher standard than the manufacturers can provide
windows and conservatories made from wood:
will always vary in appearance, particularly when finished wood stains are applied. Each tree has individual characteristics, some wood stain colours when applied may appear lighter or darker and we can take no responsibility for colour variation or matching colours will not enter into any discussions in this regard
(b) to be of satisfactory quality
(c) be fit for any purpose we say the Goods are fit for or for any reasonable purpose for which you use the goods
(d) be free from material defect
(e) comply with all applicable and statutory and regulatory requirements
3.2 This warranty does not apply to any defect in Goods arising from wear and tear, wilful damage, accident, negligence by you or a third party, if you use the Goods in a way that we do not recommend, your failure to follow our instructions, or any other alteration or repair you carry out without our prior written approval
3.3 These Terms apply to any repaired or replacement Goods we supply to you in the unlikely event that the original Goods are faulty or do not otherwise conform to these Terms

4. Defective Goods and returns
4.1 In the unlikely event that the Goods do not conform with these Terms please let us know as soon as possible after delivery. Subject to clause 4.3 we will check whether the Goods are faulty and if so we will:
(a) provide you with a full or partial refund; or
(b) replace the Goods; or
(c) repair the Goods
4.2 These Terms will apply to any repaired or replacement Goods we supply to you
4.3 If any payment is outstanding we may refuse to carry out remedial works (including any guarantee provisions) where reasonable.

5. Delivery
5.1 Delivery and/or installation dates suggested on the Agreement are estimates only and subject to our written confirmation. Whilst we will use reasonable endeavours to effect delivery and complete installation by estimated dates, you shall be not be entitled to terminate this contract by reason only of our failure to effect delivery or complete installation by the estimated dates.
5.2 We will endeavour to meet the estimated time frame for delivery and installation. In the event of delays in completing works, you will be kept informed. If there are any special circumstances which make the estimated completion date particularly important, these should be notified to us in writing prior to you placing the Order.

6. Installation
6.1 We will carry out the Installation Services shown on the Agreement and on the final survey sheet
6.2 You will permit us (or our agents, employees and contractors) (and) access to the installation sire at all reasonable times so that we may complete the installation between the hours of 8.00am and 5.00pm
6.3 Neither us (or our agents, employees and contractors) will be responsible for any structural defects or underground obstructions existing in the installation site at the time of commencement of the works and which become evident as the installation Services progress
6.4 We cannot accept liability for imperfections of a minor or insignificant nature
6.5 We will rectify any damage caused to plastering caused during the installation to the areas close (in our reasonable opinion) to the items being replaces, but we cannot undertake to match exact finishes such as external rendering
6.6 We will take the utmost care when removing windows and doors where tiling has been fitted up to the windows and doors, but can take no responsibility or accept any liability for damages tiles which break under flexing when removing windows and doors as it is almost certain that tiles will break in this situation
6.7 It is your responsibility to remove and replace curtains, blinds and pelmets. We will not be required to remove existing fittings and materials so that they may be capable of re-use. It is not possible to ensure an exact match to existing brickwork due to manufacturing processes, however we will use reasonable endeavours to obtain as close match as possible
6.8 We can provide at an additional cost, a skip for the removal of waste material from the site. If you make alternative arrangements for the removal of waste materials, we cannot accept liability in respect of any accident, injury or damage resulting from your inability to arrange for the safe disposal of such waste material.
6.9 We are unable to guarantee that condensation will be eliminated following installation and give no warranty in this regard
6.10 Product and product colours shown in brochures are as close a representation as possible to the actual goods
6.10 We are not permitted to move telephone cables and junction boxes attached to existing window frames it is your responsibility to arrange with your telephone provider for the relocation of these before installation
6.11 It is your responsibility to ensure that any alarm systems attached to doors or windows which are to be replaced are disconnected before installation (and replaced and connected following installation)

7. Certification, Approvals and Guarantee
7.1 Unless otherwise agreed it is your responsibility to obtain all relevant and necessary approvals, including but not limited to any deed of covenant or landlord approval and/or those from local authorities in respect of building regulation, planning permission, alterations to listed buildings or alterations carried out in a conservation area. We cannot be held responsible for any delay in completion of the contract, or other loss arising from your failure or delay in obtaining any of the above. Any costs associated with taking down or removing an installation in these circumstances will be chargeable to you
7.2 For replacement of domestic windows and/or doors you will be provided with Building Regulation Compliance Certificate from Certass. Certass will register the installation with the relevant Local Authority Building Control Office and provide you with the Building Regulation Compliance Certificate for the work carried out
7.3 On receipt of your final payment for all installation services we will provide you with a 10 year guarantee on Goods and 12 month guarantee on Door and Window furniture.
7.4 We will also register your job with Quality Assured National Warranties and you will be issued with an Insurance Backed Guarantee (IBG). The IBG will provide protection to you in the event that we cease to trade for reasons such as but not limited to Liquidation, Receivership, Administration or the winding up of the business owing to Bankruptcy. The policy term is 10 years for Goods and 12 months for Door and Window furniture.
7.5 Goods which have not been maintained in accordance with the manufacturers instructions will not be covered by our guarantee

8. Title and risk
8.1 The Goods will be your responsibility from the time of delivery
8.2 Ownership of the Goods will only pass to you when we receive payment in full of all sums due for the Goods, including delivery charges

9. Price and Payment
9.1 The price shall be the sum set out in the Agreement.
9.2 For all window and door installations
(a) 25% of the price shall be paid as a deposit before any materials are ordered or work is carried out
(b) 75% shall be payable on completion of the installation
9.3 For conservatories and orangeries
(a) 25 % of the price shall be paid as a deposit before any materials are ordered or work is carried out
(b) first interim payment when the base for the conservatory or orangery is built
(c) a second interim payment when the frame and roof is built and glazed
(d) final payment when on completion of all works
9.4 The Agreement price is subject to Survey. We also reserve the right to charge extra for any unforeseen circumstances which will result in further work and/or materials. Unforeseen circumstances includes, but not limited to unforeseen below ground conditions (i.e. built up ground, network of drains, rock etc) that becomes apparent upon excavation.
9.5 The price includes VAT. However, if the rate of VAT changes between the date of the Order and the date of delivery we will adjust the VAT you pay unless you have already paid for the Goods in full before the change in VAT takes effect
9.6 If you do not make payment by the due date we may charge interest to you on the overdue amount at a rate of 4% (four percent). The interest shall accrue on the daily basis from the due date until the date of actual payment of the overdue amount whether before or after judgment (if legal action is taken). You must pay us interest together with the overdue amount.
9.7 In the event of a minor defect with or damage to components such as but not limited to profile, glass, handles, hardware, weather seals and the like under the terms of the contract the installation will be deemed practically complete and the final balance will become payable.
9.8 Without limiting any other remedies or rights that we may have, if you do not pay us on time, we may cancel or suspended any other outstanding Order until you have paid the outstanding amounts.
9.9 We agree to fully investigate any alleged defect notified to us by you provided we have received full payment of all sums due and payable to us by you.
9.10 Any additional work found to be necessary subsequent to this contract being entered into in order to obtain or comply with any statutory or other approval or consent will (if undertaken by us) will be charged to you in full

10. Our liability to you
10.1 If we fail these Terms and Conditions we are only responsible for loss or damage you suffer that is a foreseeable result of our breach of the Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or of they were contemplated by you and us at the time we entered into this contract
10.2 Our total liability to you in respect of all losses arising under or in connection with the contract shall not exceed the total amount paid by you under the contract

11. Consumer Rights
11.1 Where the contract you enter into with us is one to which the Consumer (information, Cancellation and Additional Charges) Regulations 2013 you may cancel the agreement within 14 days
11.2 If you request an installation service within 14 days you will still have the right to cancel, but you must pay for the value of the service provided up to the point you cancel
11.3 If you order any goods within 14 days you will still have the right to cancel, but you must pay for the value of the goods provided up to the point you cancel
11.4 To cancel the Contract you must inform us in writing in accordance with clause 2.10

12. Events outside our control
12.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by events outside our reasonable control (a Force Majeure Event)
12.2 A Force Majure Event includes any act, event, non-occurrence, omission or accident beyond our reasonable control and includes, in particular (without limitation) the following:
(a) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war
(b) fire, explosion, inclement weather, storm, flood, earthquake, subsidence, epidemic or other natural disaster
(c) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport
(d) impossibility of the use of public or private telecommunications networks
(e) the act of decrees, legislation, regulations or restrictions of any government
(f) pandemic or epidemic
12.3 Our obligations under these Terms are suspended for the period that the Force Majeure continues, and we will have an extension of time to perform these obligations for the duration of that period. We will take reasonable steps to bring the Force Majeure Event to a close or to find a solution by which our obligations under these terms can be performed despite the Force Majeure Event.

13 Transfer of rights and obligations
13.1 We may transfer our rights and obligations under these Terms to another organisation, but this will not affect your rights or obligations under this agreement
13.2 You may not transfer your rights under this agreement, however you may transfer your warranty for the product installed within this contract on the payment of £100 plus vat should your property be sold

14 Notices and Communications
14.1 If you wish to contact us in writing, or if a Term requires you to give us notice in writing (for example to cancel a contract) you can send this to us by email, by hand or by pre paid to or by email to us

15 General
15.1 If any court or competent authority decides that ant of the provisions of these Terms are invalid, unlawful or unenforceable to any extent the term will, to that extent only, be served from the remaining terms, which will continue to be valid to the fullest extent permitted by law
15.2 If we fail, at any time while these Terms are in force, to insist that you perform any of your obligations under these Terms or if we do not exercise any of our rights or remedies under these Terms, that will not mean that we have waived such rights or remedies and will not mean that you do not have to comply with those obligations. If we do waive a default by you, that will not mean that we will automatically waive any subsequent default by you. No waiver by us of any of these Terms shall be effective unless we expressly say that it is a waiver and we tell you so in writing
15.3 A person who is not a party top these Terms shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1989
15.4 These Terms shall be governed by English and Welsh Law.

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